In order to run the Sweat It Front of House efficiently; we have a number of resources at our disposal. These are essential to Sweat It and it’s important you learn them, play with them and become fluent in them.
Client Bookings: Zingfit
Internal Communications: Slack, Reminders and Whatsapp in emergencies.
Front of House Scheduling: Deputy
External Communications: Outlook
We will train you in all these aspects, but if you are ever unsure, you ask. Simple.
Please make sure you have signed up for a sweat it account & are following @sweatitlondon on instagram to keep up to date with marketing activations.
This is the back end of our booking system. Through this you can:
Manage client profiles
Book a client in
Change a client booking
Cancel a client booking
Move a client spot in the studio
See how many new clients are in a session
Add a package to a clients account
Process payments for packages, shakes, tuckshop items and kitwash.
Passwords: Team Drive > Studio > FOH > Duties
This is literally everything to us in terms of internal communications. It is important you use this on shift and we would strongly recommend catching up on it intermittently when out of the studio so you are aware of important updates.
When on shift, you should be logged in as FOH - Aldwych. Please sign off any messages with your name, so we know who is manning it.
Username: FOH - Aldwych
We love a to-do list; this helps keep us on track in busy days. As a small start up business, there are always things to do. Please refer to this when planning your shift.
You will find this on the Mac; please keep on top of ticking off all your jobs!
Our front of house rota is managed on Deputy. Management will give you your rota 2 weeks in advance, it is important you highlight any issues immediately and take responsibility for covering your shift if something comes up.
While on shift, you will be expected to keep an eye on client enquiries coming in via email and respond within 1 hour. Take ownership of these emails. If you don’t know the answer off the top of your head; reply to the client telling them you are on it and will come back to them as soon as possible. It’s ok to not know the answer, it’s not ok to leave a client unanswered. Check the manual, email management, google it… the answer is somewhere. If unable to answer during your shift, please ensure to hand over to the next person on shift.
All resolved emails should be added to the “completed” folder in Outlook.
We have the URGENT TRAINER <> FOH COMMS whatsapp for emergency contact between trainers and front of house. This is for situations where perhaps the trainer is stuck in the underground, cancelled trains and also for you to query their presence if they have not arrived at the studio 15 minutes prior to class start.
To keep this non-intrusive, please only use in urgent situations.
If a trainer is not in the studio 15 minutes prior to class start, and AWOL in the group please call them and alert management.
Scan this via your photo App
on your phone!